FAQS
Let's answer some of your questions
What are your kitchen hours?
Tuesday through Saturday from 8:00 p.m. to 10:30 p.m.
Do you have to pay at the time of making the reservation?
Yes, the reservation process (through the restaurant’s website) requires payment of 100% of the selected menu via our secure payment platform; drinks must be paid for on the day of the dinner.
Can I show up without a reservation?
There may not be any available tables. Please contact us before coming to see if there have been any last-minute cancellations by calling 971 806 806 or emailing lagaia@ibizagranhotel.com.
Do I have to choose the menu before going to the restaurant?
Yes, during the reservation process on our website, you will be asked which menu you would like to reserve. All diners must choose the same menu.
I'm allergic to or intolerant of certain foods. Are there any alternatives?
When you make your reservation, we will ask you about any allergies or food intolerances so that we can accommodate them as best as possible and tailor the menu to your needs.
Is there a vegetarian menu?¿TieIs there a vegetarian menu?
It is not strictly vegetarian; rather, we offer a “plant-based” option. With this option, the main ingredient in each dish is plant-based, although some components—such as sauces, stocks, broths, etc.—may contain animal protein.
Is there an à la carte option?
You have the opportunity to design your own dining experience by choosing a starter, main course, and dessert from the carefully selected options on our à la carte menu.
Can I choose a wine pairing with the menu?
Yes, we offer three types of wine pairings for you to choose from, or you can select the wine of your choice from our extensive wine list. You’ll choose your wine once you’re at the restaurant, with guidance from our sommelier.
How long is the dinner?
Never less than 3 hours, depending on the pace set by the customer and the menu selected. If you smoke, we recommend that you coordinate any planned breaks with the dining room staff.
I can't go on the day of the reservation. What should I do?
You can cancel your reservation using the links provided. If you cancel within the cancellation period, you will receive a refund of the amount paid in advance.
For reservations of up to 5 guests, you may cancel the reservation up to 24 hours before the experience. For reservations of 6 to 10 guests, you may cancel the reservation up to 48 hours before the experience. For groups of 11 to 18 guests, the cancellation policy is extended to 72 hours.
Can we add diners to the reservation?
Yes, depending on the restaurant’s availability.
What happens if a diner becomes ill on the day of the dinner?
You may cancel your reservation by providing a medical certificate or an official document verifying your condition.
What happens if, on the day of the reservation, some of the diners cannot attend?
Please note that this is a change made after the established deadline. In accordance with our reservation change and cancellation policy, no refund will be issued to the final bill for guests who did not attend, nor will it be applied as credit.
I have a reservation but can't make it, but I have a friend or family member who can use it. Can I transfer it?
We leave this up to the customer’s discretion, keeping in mind that new diners must agree to the reservation terms and policies and notify the restaurant in advance of any allergies or intolerances they may have.
Can I take pictures or videos?
Yes, for personal or private use. You may not take photographs of other customers or post them without prior authorization.
Are children or strollers allowed?
We leave it up to parents to decide whether they wish to bring their children. Parents should keep in mind the duration and nature of the experience, which may be too much for younger or restless children.
Is there parking available?
Yes, we offer valet parking for our restaurant guests at no additional cost. Please enter through the hotel’s main entrance, where the concierge team will assist you.
What happens if I arrive late for the reservation?
Punctuality is very important for the smooth operation of our service. The start times for each reservation are scheduled to align with the dining room and kitchen operations so that we can provide you with the best possible service. In the event of a delay of more than 15 minutes, the restaurant reserves the right to cancel the reservation. Please notify the restaurant if you will not arrive at the time confirmed in your reservation.
Can I give an experience as a gift?
Yes, you can purchase a gift certificate directly from our website, lagaiaibiza.com. You can choose from our menus and wine pairing options. Payment is processed directly through our secure payment platform. The recipient will have the entire season to use the gift certificate. It is non-refundable and non-cancellable.
Are animals allowed?
Pets are not allowed in our fine-dining restaurant or in the hotel.
Is there a dress code?
We recommend smart casual or elegant attire, in keeping with the atmosphere and experience at La Gaia. Swimwear and flip-flops are not permitted.
